Last Updated: March 2025

Khadamat ("Khadamat", "we", "our", or "us") operates the Khadamat mobile application and related services (collectively, the "App" or "Services").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. By using the Khadamat App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following categories of information when you use the App:

Account and Profile Information

Name
Email address
Phone number
Profile photo
Preferred language

Address and Location Information

Saved service or delivery addresses (e.g., home, apartment, office)
Precise location data (latitude/longitude) when you grant location permission

Location information helps us:

Display your position on maps
Suggest nearby addresses
Enable service requests and deliveries

Device and App Usage Information

Device token for push notifications
App version and device information
Basic app usage data necessary for app functionality (such as storing your user ID locally)

Orders and Service Information

Details of services you request
Bookings and orders
Payment method selection (e.g., cash, FIB, FastPay)
Notes or communications related to service requests

2. How We Use Your Information

We use the information we collect to:

Create and manage your user account
Process and fulfill service requests and deliveries
Provide location-based features and address suggestions
Send notifications regarding orders, updates, or promotions (which can be disabled in device settings)
Communicate with you regarding support or feedback
Improve the performance, reliability, and user experience of our services
Comply with legal obligations and protect the security of our platform

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

Your information may be processed by our backend infrastructure and service providers that support the operation of the App.

Google / Firebase

We may use Google Firebase services for authentication, push notifications (Firebase Cloud Messaging), and analytics. These services are subject to Google's privacy policies.

Apple Services

If you choose to use Sign in with Apple, your authentication data is handled in accordance with Apple's privacy policies.

Delivery or Service Providers

To complete a service request, we may share relevant information such as your name, address, or contact details with the service provider responsible for fulfilling the order.

Legal Requirements

We may disclose information when required by law or when necessary to protect our rights, users, or platform.

We do not sell your personal information to third parties.

4. Data Storage and Security

Your data may be stored on our servers and on secure cloud infrastructure such as Google Firebase.

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your data:

Access and Update – You may update your profile and saved addresses within the App.
Push Notifications – You can disable notifications through your device settings.
Location Permissions – You may disable location access through your device settings; however, certain features may not function properly without it.
Data Requests – You may request access, correction, or deletion of your personal data.
Account Deletion – You may request deletion of your Khadamat account and associated data.

To exercise any of these rights, please contact us using the details provided below.

6. Children's Privacy

The Khadamat App is not intended for children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children.

If you believe that a child has provided personal information through the App, please contact us so that we can remove the information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

The updated version will be posted on our website:

https://xadamat.com/privacy-policy

Your continued use of the App after any changes become effective constitutes acceptance of the updated Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Website: https://xadamat.com
Support Email: khadamat.support@gmail.com